Frequently asked questions

True to size for most people, with a relaxed rather than fitted cut. Every product page lists the garment's own measurements — chest, length, shoulder, sleeve — so the surest way to choose is to measure a piece you already own and wear often, then match it. If you're between sizes, size down for a closer fit and up for an easy one. Because we don't accept change-of-mind returns, do check the measurements before ordering, and write to us if you'd like a second opinion — we'd much rather help you get it right first time.

Almost everything we make is cotton, linen, silk or wool. The exact composition is on each product page under the description, along with the fabric weight where it matters. We don't use virgin polyester in any woven garment.

Wash cold on a gentle cycle, only when it actually needs washing, and line dry in shade. Wash linen and silk inside out, and store knitwear folded rather than hung. The care label on the garment always takes precedence over general advice.

Our natural-fiber fabrics are pre-washed to minimise shrinkage, so expect no more than about 2% after the first wash if you follow the care instructions. Colours are set to resist fading, but strong sunlight and hot water will dull any natural dye over time.

Often, yes. Use the Notify Me button on the product page and we'll email you the moment that size is back in stock. Restocks of core pieces usually take three to five weeks; seasonal styles may not return.

They're shot in daylight with minimal retouching, and we never alter the garment's shape. Screens vary though, so colour can look slightly different on your device, and slight variation in shade between pieces is normal in small-batch natural dyeing. If you want to know exactly how a colour reads in person, email us before you order and we'll describe it honestly.

Yes — once your order is marked Delivered, open it under Orders and rate the items in it. Only verified purchases can review, which is why every rating on the site comes from someone who actually bought the piece.

No. You can check out as a guest with just your name, email and phone number. We'll create an account for you in the background so you can still track the order and reorder later — you'll just need to set a password.

You'll get a confirmation email with your order number (it looks like DV-000123) within a few minutes of paying. If it hasn't arrived, check your spam folder first, then write to us — don't place the order a second time.

On the Orders page when you're signed in. An order moves through Confirming payment, Confirmed, Shipped and Delivered, and the tracking link appears as soon as it ships.

Yes, as long as it hasn't shipped. Email info@devventuresinc.com with your order number and what you'd like changed, and we'll cancel and refund in full if you'd rather not go ahead. Once the status is Shipped we can't recall the parcel.

Before dispatch, yes — email info@devventuresinc.com and we'll update it. After dispatch the address is locked with the courier, though they can sometimes redirect within the same city if you contact them with the tracking number.

We do, for gifting and uniforms. Email info@devventuresinc.com with the quantities, sizes and the date you need them by, and we'll come back with pricing and a realistic timeline.

Free on orders of ₹1,999 and above. Below that it's a flat ₹116.82, inclusive of GST, shown at checkout before you pay.

We dispatch within 1–2 business days. After that it's 2–4 business days to metro cities and 4–7 business days to the rest of India. Remote pin codes can take a couple of days longer.

Anywhere in India that our courier partners serve. We don't ship internationally yet — if the checkout rejects your pin code, it isn't currently serviceable.

A tracking link is emailed to you the moment your order is handed to the courier, and it's also on the order's page under Orders. Tracking can take a few hours to start showing movement.

Couriers occasionally stall at a hub. If nothing has moved for more than 48 hours, email info@devventuresinc.com with your order number and we'll raise it with them and keep you posted.

The courier will attempt delivery up to three times and usually calls the phone number on the order first. After three failed attempts the parcel comes back to us, and we'll contact you to either reship it or refund you.

Photograph the parcel and the garment before doing anything else, then email info@devventuresinc.com within 48 hours of delivery with the pictures and your order number. We'll replace it or refund you in full, and cover shipping both ways.

We can't guarantee a date, but tell us the occasion when you order and we'll prioritise dispatch and pick the fastest service available to your pin code.

We don't accept change-of-mind returns or exchanges. Every product page carries the garment's own measurements and a full fabric composition, and we'll happily help you choose a size over email before you order — please do use that rather than buying two sizes to compare.

Write to us anyway at info@devventuresinc.com. We can't take the piece back, but we can tell you how it's likely to sit, whether a local alteration is straightforward, and what to pick instead next time. Getting the size right before you order is the part we can genuinely help with.

That we always put right. Photograph the parcel and the garment before removing tags or washing anything, and email info@devventuresinc.com within 48 hours of delivery with the pictures and your order number. We'll arrange a pickup at our cost and send a replacement or refund you in full, shipping included.

Our mistake, and we'll fix it the same way — email info@devventuresinc.com within 48 hours of delivery with a photo and your order number. We collect the wrong piece at our cost and send the right one out as soon as we've confirmed it.

Yes, any time before the order is dispatched. Email info@devventuresinc.com with your order number and we'll cancel it and refund you in full. After dispatch the parcel is with the courier and can't be recalled.

We issue refunds as soon as they're approved, and the money reaches your original payment method in 5–7 business days. Bank posting times are outside our control, so if it hasn't landed after that, send us the order number and we'll share the gateway reference.

No. Our fabrics are dyed in small batches from natural fibers, so mild variation in shade, weave and texture between pieces — and against the photograph on your screen — is expected and isn't treated as a fault.

Credit and debit cards, UPI, net banking and wallets, all through Razorpay's checkout. We don't offer cash on delivery.

Yes. Payments are handled entirely by Razorpay, a PCI-DSS compliant gateway, on their own secure checkout. Your card details go straight to them — they never touch our servers and we never store them.

That's an authorisation hold rather than a charge, and banks release it automatically within 5–7 business days. If the order shows as unpaid, don't reorder — email info@devventuresinc.com with your order number and we'll confirm what actually happened.

No — that's the short window while the payment gateway confirms your transaction with us. It usually clears within a couple of minutes. If it's still there after an hour, write to us and we'll check it.

Yes. Every price shown on the site includes GST, so what you see is what you pay. The shipping charge is shown separately at checkout and also includes GST.

Yes — a GST invoice is emailed with your order confirmation, and it's downloadable from the order's page under Orders whenever you need it again.

One code per order. Codes apply to the order subtotal before shipping, and they can't be combined with each other or applied to an order that's already been placed.

For eligible cards and banks, yes — the EMI options appear inside the Razorpay checkout once your order total qualifies. The terms are set by your bank, not by us.

It confirms the address is yours, so order updates and your invoice actually reach you and nobody else can use your email to place orders. The verification link is sent as soon as you register.

Use the Forgot Password link on the sign-in page. We'll email you a reset link — it's valid for a limited time, so request a fresh one if it's expired.

Yes. Add as many delivery addresses as you like under Account, and pick the one you want at checkout.

We use it to fulfil your orders and, if you've opted in, to send you occasional emails. We don't sell it. Payment details are held by Razorpay, not by us.

Every newsletter has an unsubscribe link at the bottom, and it takes effect immediately. Transactional emails about orders you've placed will still be sent — those aren't marketing.

Write to info@devventuresinc.com from the email address on the account and we'll close it. We keep order and invoice records for as long as tax law requires, but nothing else.